FREQUENTLY ASKED QUESTIONS
WHAT ARE THE ADMISSION REQUIREMENTS?
Our events are for ages 18 and up. There are checks at the entrance. Body and bag checks also take place upon entry. We ask you to keep your bags and items as small and as few in number as otherwise the boarding will be prolonged and a punctual departure cannot be guaranteed.
IS THE TIME ON THE TICKET THE DEPARTURE TIME?
No, the time on the ticket is always the boarding time. However, please be patientzdem get there early enough as the departure is otherwise delayed.
WILL THE EVENT TAKE PLACE DESPITE BAD WEATHER?
Yes, the event takes place whatever the weather. If it rains, we'll be indoors. Should severe storms occur (floods, etc.), the shipping company will order that shipping not take place.
WHERE EXACTLY DOES THE DEPARTURE?
You will receive all information for your chosen city/eventhere. The exact pier is there. All important information is also on the ticket.
We/I are late and don't make it to the departure point on time.
Unfortunately, we cannot easily wait for every guest and have to adhere to strict times for nautical reasons, among other things. We apologize for any inconvenience. If you are a few minutes late, please write us a quick message on social media.
What do I do if I still can't find the departure point.
In the wrongIn the unlikely event that you still can't find our respective departure point, check our socials or write us a quick message there.
CAN I PAY ON BOARD WITH CARD?
The bars on board accept cash and card payments (except Alipay).
If you have any other questions not listed here, please feel free to contact us by email or on Instagram & Facebook contact us.